IONA Technologies, Inc. – Privacy Policy
Effective date:
Who we are
IONA Technologies, Inc. (“IONA”, “we”, “our”, “us”)
Corporation Trust Center,1208 Orange Street,
Wilmington, New Castle County,
Delaware 19801, USA
1. What this policy covers
- Our public website, including any forms, chat boxes and cookie banner.
- The Drone Impact Evaluation tools (for example, the “Drone vs Van” calculator).
- Customer portal, API and mobile apps (B2B software-as-a-service).
- Connected drones, charging hubs and other devices we supply (hardware-as-a-service).
- Ongoing drone operations and any parcel data we handle for you.
2. The data we collect and why we need it
| Category | Examples | Purpose |
|---|---|---|
| Account details | Name, work e-mail, job title, company, billing address | Create and manage your account; invoice; support |
| Website & evaluation-tool data | Form entries, IP address, pages viewed, cookie IDs, calculator inputs (e.g. current van mileage) | Respond to enquiries; secure and improve our site and tools; create the results you request |
| Operational drone data | GPS logs, flight plans, battery status, payload weight, error codes | Fly missions safely; monitor performance; troubleshoot hardware; comply with aviation rules |
| Parcel information | Parcel ID, size, weight, fragility, hazard class, delivery address, signature / home-delivery flag | Route and deliver parcels; meet legal and safety obligations; provide tracking |
| Payment data | Card last four digits, transaction ID (stored by our PCI-compliant processor) | Take payments and issue refunds |
| Support records | Chat transcripts, e-mails, call recordings | Resolve issues; train staff; keep an audit trail |
3. Our legal grounds (GDPR Art. 6)
- Contract – to deliver the services your company asks for.
- Legitimate interests – platform and device security, fraud prevention, feature improvement (balanced against your privacy).
- Consent – optional marketing e-mails and non-essential cookies.
- Legal obligation – tax, bookkeeping, export-control and aviation regulations.
5. Where we store and move data
Primary servers are in the UK and EU on Google Cloud Platform.
If data travels outside these regions (for example, to our US headquarters for support) we protect it with UK International Data Transfer Agreements, EU Standard Contractual Clauses or another recognised safeguard.
6. How long we keep data
- Account data – for the life of your contract plus 6 years for tax records.
- Drone telemetry – 2 years by default (you can ask for a different window).
- Parcel records – up to 7 years to meet customs and safety rules.
- Website & evaluation-tool logs – 12 months.
- Support tickets – 3 years after they close.
When time is up, we delete or anonymise the data unless the law says otherwise.
7. How we protect data
- Encryption in transit (TLS 1.2+) and at rest (AES-256).
- Multi-factor log-ins and least-privilege staff access.
- 24 × 7 monitoring, incident-response plan and annual penetration tests.
- Independent SOC 2 audit every year.
8. Your rights
Depending on where you live (EU, UK, Switzerland, California, Singapore, etc.) you can:
- Get a copy of your data.
- Ask us to correct or erase it.
- Restrict or object to certain uses.
- Move it to another provider.
- Opt out of marketing at any time.
To exercise any of these rights, e-mail info@ionadrones.com. We’ll respond within 30 days.
10. Extra notes for devices and parcels
- Drone firmware updates automatically to keep flights safe.
- Drone telemetry never includes video or personal voice recordings.
- You control data-retention settings for each fleet in the admin console.
11. Changes to this policy
If we make material changes, we’ll post an in-app notice or e-mail admin users 30 days before the new terms take effect.
12. Contact us
Questions or concerns?
E-mail info@ionadrones.com or write to the address at the top of this policy.